The Minister for Communication, Digital Technology and Innovations, Mr Sam George, has announced key interventions aimed at improving the quality of telecommunications services across the country, amid rising complaints from consumers over poor network performance.
Speaking at a press briefing on Wednesday, April 9, 2025, the Minister acknowledged widespread public frustration over the deteriorating quality of service by mobile network operators.
“I have noted several complaints about the quality of service of almost all the network providers in the country,” he said.
To address the situation, Mr George disclosed that the government has taken decisive steps, including the approval of technology neutrality for MTN Ghana. This move allows the telecom giant to deploy existing spectrum bands more flexibly to enhance network performance.
Empowering Women through Skill Development
Additionally, the National Communications Authority (NCA) has been authorised to provide more spectrum resources to both MTN and Telecel Ghana.
“I have taken decisive policy to approve technology neutrality for MTN and additional spectrum for MTN Ghana. I have also directed the NCA to make an additional spectrum offer to Telecel Ghana,” the Minister stated.
He explained that the policy shift is aimed at equipping telecom providers with the resources needed to address network challenges and enhance the overall user experience.
“This will provide operators with more resources to improve their service offerings and quality of services,” he added.
Mr George also issued a firm caution to the service providers, making it clear that the days of unchecked underperformance were over.
He revealed that the NCA will begin strict monitoring within three months of the spectrum allocation, with sanctions to follow any failure to improve service quality.
“I wish to serve notice that the NCA will, within three months of the assignment of this additional spectrum, begin a rigorous enforcement of quality of service on the providers. Failure to provide an improvement and quality of service by the network operators will result in stiff fines,” he warned.
The Minister’s announcement marks one of the first major regulatory interventions since he assumed office earlier this year and signals a tougher stance on the telecom sector’s responsibility to provide reliable services to consumers.
The move is expected to be welcomed by millions of mobile phone users and data subscribers who have long complained about dropped calls, slow internet speeds and general network unreliability.
Source: Graphic online
