Telecel

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service Leader in the Ghanaian Telecommunication Sector honour in the 7^th Ghana Customer Service Index.

Scoring the highest with 75% ahead of other telcos, the prestigious accolade demonstrates Telecel Ghana’s dedication to providing superior customer experience in the telco sector, almost a year after its rebranding efforts.

The recognition reflects the telco’s consistent efforts to prioritise customer needs and deliver efficient service.

“This recognition reflects our longstanding commitment to exceeding our customers’ expectations at every touchpoint.

“Addressing our customers’ needs is always our top priority, and we will continue to innovate and adapt to provide efficient, and inclusive customer service for all,” Patricia Obo-Nai, CEO of Telecel Ghana, said.

The Ghana Customer Service Index, a survey conducted by the Institute of Customer Service Professionals, is a national indicator of customer evaluations for the quality of goods or services patronised by both Ghanaians and non-Ghanaians living in Ghana.

Commenting on the recognition Mercy Dawn Akude, General Manager of Commercial Operations said, “At Telecel Ghana, we believe that our customers are at the heart of everything we do and that drives us to continuously improve how we serve them, be it in-person or through our self-help channels.

“This recognition is a testament to our team’s devotion to building lasting relationships with our valued customers.”

The Ghana Customer Service Index uses ten parameters in its survey of organisations across eleven sectors – trust, competence, professionalism, look and feel, customer-centric innovation, staff engagement, processes and procedures, health and safety and ease of doing business.

Telecel Ghana made significant strides in enhancing its customer service experience, achieving a 32 per cent increase in the number of calls answered at their Call Centre last year.

This rose further in January 2025, with a remarkable 68 per cent rise in call responses.

The telco also rolled out a series of initiatives including the expansion of multi-channel support, over 400 community shops nationwide, upgraded Telecel Play App and AI-powered chatbot, TERi and a clear demonstration of its commitment to inclusivity through its Super Care initiative – tailored assistance for the Deaf community.

Looking to the future, Telecel Ghana remains bent on elevating its customer service standards by embracing digital transformation and responding promptly to the evolving needs of its customers.

Source: Myjoyonline

Director of Telecel Cash and Digital Transformation, Philip Amoateng, has underscored the importance of digital infrastructure, innovation, and technology as fundamental pillars for the continent’s economic growth and integration.

Speaking on how Africa can leverage digital infrastructure, innovation and technology to connect the continent on day two of the Africa Prosperity Dialogues 2025, Mr Amoateng said there is a need for strategic investments in technology with a unified approach to drive the continent’s shared prosperity.

“We live in a time where the future of our continent is being shaped not only by the physical roads we build, but by the invisible networks that power our economies, our communities, and our relationships.

“These are the digital highways of technology, which is now the lifeline of our socio-economic development,” he said, speaking to an audience of business leaders, industry stakeholders, government officials, private sector stakeholders and influencers from across the continent.

Mr Amoateng believes that Africa’s prosperity is closely linked to its ability to harness digital infrastructure and connectivity to advance the African Union’s Agenda 2063, the continent’s blueprint for inclusive and sustainable socio-economic development.

With over 300 million people still without internet access, making the continent one of the least connected in the world, Mr Amoateng said without reliable and affordable access to the digital space, millions of Africans remain locked out of the global economy.

“We need to prioritise investments in broadband networks, fibre-optic cables, and 5G infrastructure to close the connectivity gap, specifically in rural and remote areas. This expansion will ensure that every African can access the opportunities of the digital economy.”

Organised by the Africa Prosperity Network and in partnership with the Africa Continental Free Trade Agreement (AfCFTA) Secretariat, APD 2025 was on the theme “Delivering Africa’s Single Market through Infrastructure: Invest. Connect. Integrate.

The three-day gathering convened Heads of State, political leaders, private sector stakeholders, industry captains and financial players to forge partnerships, bridge Africa’s infrastructure gaps, and drive economic integration through strategic investments.

Citing the success of mobile money interoperability, which has transformed financial inclusion across sub-Saharan Africa, through the power of cross-collaboration, Mr Amoateng called for tech integration across sectors like agriculture, healthcare, education, and finance.

With more than 60% of Africa’s population under the age of 25, he stressed the need to create an environment that empowers young Africans to solve real-world challenges using digital tools like artificial intelligence.

He also shared an example of Telecel Ghana’s efforts through its Connected Learning programme, which has already exposed over 20,000 children to digital technologies like AI and robotics.

“We are equipping the next generation with the skills to not only understand AI but to build AI solutions from scratch. This ensures we have the right talent to drive Africa’s digital future,” Mr Amoateng said.

Source: telecelglobal.com

Telecel Ghana Foundation has launched the Telecel Digitech Academy at St. Cecilia RC School, Hodome in the Volta Region, to equip young students across Ghana with the essential digital skills required for the future. The Telecel Digitech Academy is a hands-on practical approach to Science, Technology, Engineering, and Mathematics (STEM) education with the aim to prepare the next generation of Ghanaians for the evolving global economy.

Speaking at the launch event, Augusta Andrews, Director of Legal and External Affairs at Telecel Ghana, emphasized the academy’s mission of empowering students, particularly young girls.

“The Telecel Digitech Academy is not just about providing technological tools, but empowering our youth to be creators, problem-solvers, and leaders. Our goal is to give as many students as possible the opportunity to succeed in the digital economy,” she stated. The academy places a strong focus on inclusivity, ensuring that 70% of participants are girls, addressing the gender gap in STEM education across the country.

The Telecel Digitech Academy, under the Foundation’s connected learning pillar, will focus on providing practical knowledge in robotics, programming, and website development, ensuring students are not only consumers of technology but creators and innovators. The initiative is also part of the Foundation’s broader commitment to bridging the digital divide and fostering future-ready skills for students in both urban and rural areas.

In support of the initiative, the Director of the National STEM Centre Mrs. Olivia Serwaa Opare, stressed on the importance of partnership and collaboration to achieve Ghana’s digital agenda. In a speech read on her behalf, she said, “programs like the Telecel Digitech Academy are shaping Ghana’s future. To truly empower our youth and prepare them for a competitive global market, we must ensure that they do not just use technology but understand and master it,” she added that digital literacy and STEM education are no longer optional but essential for the country’s growth.

David Asumadu, CEO of Asustem Robotics, one of the implementing partners in the program, highlighted the academy’s emphasis on practical application. “We are not just teaching students how to code or build robots. We are preparing them for the future of work, where technology will be at the core of everything,” he explained. The academy’s curriculum covers website development, scratch programming, Internet of Things (IoT), and robotics, providing students with the tools to innovate in various fields. He further encouraged students to embrace the skills they acquire, noting, “After this training, you’ll be able to develop websites, work on AI projects, and apply your knowledge in the real-world challenges.”

The Telecel Digitech Academy will run along the GES school term and is designed to supplement traditional classroom education with project-based learning. 

Source: Telecel Global

Telecel Ghana Foundation in partnership with SHE Hub Ghana has trained 140 women entrepreneurs from the informal sector in  Kumasi on digital and financial skills as part of the telecommunications giant’s annual Ashanti Month celebrations.

Fusing digital and financial skills with entrepreneurship, the training is aimed at exposing women business owners in the informal sector to digital and financial tools that will elevate their businesses to new heights to promote inclusive economic growth.

The women, who represent a diverse group of vocational traders include hairdressers, dressmakers, traders, and agribusiness owners, were each presented with a digital phone and a year’s supply of mobile data by the telco at the end of the training, a move designed to help them access the critical digital tools and apply their new skills to expand their market reach.

Delivering the keynote at the opening ceremony, Board Chair and Co-founder of Telecel Group, Nicolas Bourg highlighted the long-term value of the skills they will acquire and the advantages it would afford them as business owners in today’s rapidly evolving economy.

“Having a good understanding of digital tools and financial management skills will help you connect with a wider customer base through online platforms, expand your market reach and assist you in making informed financial decisions to secure your business’ future. Utilise the opportunity to ensure the growth of your business” Nicolas said”.

The training forms part of Telecel Ghana’s 2024 Ashanti Month celebrations in Kumasi, which include key activities such as headlining the 67th Asantehene Open Golf Tournament, customer visits by senior management, health screenings, clearing the medical bills of indebted patients in the regional hospital and market activations.

Head of Foundation, Sustainability and External Communications, Rita Agyeiwaa Rockson, explained the purpose and significance of the digital and financial skills training in expanding businesses. “This training is an opportunity to level the playing field for women in the informal sector who face barriers in accessing the tools and knowledge that could help them grow. Today, that changes. We are giving the beneficiaries of the training the intellectual and physical tools to unlock the full potential of their businesses.”

The training module focused on digital tools for business promotion – the use of mobile apps, social media, and e-commerce platforms to improve service delivery and expand customer reach; and secondly, financial literacy – budgeting, record-keeping, and utilising mobile financial services to improve financial management and support sustainable business growth.

Each of the participants shared updates on their business and how the training will help them scale, as well as asked questions on several areas of the training for better grasp. At the end of the training, each received a smart phone with a special Telecel package of 2.5GB data every month for a year.

Training participant and owner of BLERG Couture, Priscilla Osei Brempong, was excited and grateful for the opportunity to build her capacity through the digital and financial skills training. “I’ve always wanted to reach more customers and grow my business. With the digital phone and data, I can now advertise online and manage my finances more easily. This training is exactly what I needed to take my business to the next level,” Priscilla said.

Source: Telecel Global

The Chief of Staff at Telecel Group, who also oversees the Africa Startup Initiative Programme (ASIP), Eleanor Azar, has called for increased investment and consultative support to strengthen Ghana’s growing tech startup ecosystem.

“Ghana has immense talent and potential in the tech start-up space. We are happy to have supported 40 start-ups for the four cohorts of ASIP who are tackling local problems in their communities. 

However, the reality is that startups still face barriers that prevent them from scaling, including access to sufficient capital and the strategic advice to grow and navigate challenges in their markets. These are critical gaps that need to be addressed,” she said.

In her keynote address at the opening of the Tech in Ghana Conference in Accra, she shared insights on ASIP, a corporate social responsibility initiative by Telecel Group, to set the tone for two days of discussions and showcase of Ghana’s talent in technology and innovation.

She highlighted the significant strides that ASIP has made in the last four years to accelerate the growth of high-potential tech startups across Africa through a blend of funding, mentorship, and networking opportunities, with a focus on underserved markets in countries including Ghana.

On the theme: “Security, Synergy and Storytelling”, the two-day conference and exhibition brought together entrepreneurs, investors, tech leaders, diplomats and policy makers across Ghana to discuss the future of digital innovation on the continent.

About ASIP

Since its inception in 2019, ASIP has provided financial and mentorship support to a diverse range of startups through its global network of over 3000 mentors and $750,000 in total benefits. 

The beneficiary startups, with 70 per cent being women-led, have gone on to create about 4,000 jobs in the last four years.

Call for collaboration

Ms Azar advocated for collaborative efforts and partnerships to nurture the growth and innovation of African early-stage businesses, urging government bodies, investors, and corporate entities to work together to create a more conducive environment.

“We believe that sustainable collaboration between the private sector, government, and international partners will help create an enabling and supportive environment where startups grow and contribute meaningfully to the economy. 

These startups are within the communities and know the existing problems better and their solutions can help tackle the challenges the communities face, if given the right investment and advisory support,” she added.

She said through ASIP, Telecel Group aims to provide African startups with access to both local and international investors, mentorship and capacity building programmes that can help them scale and compete globally. 

She pointed out that ASIP has already seen success with several startups from the four cohorts, and it is committed to make a bigger impact in Ghana’s rapidly growing tech ecosystem.

Source: Telecel Global