Frequently Asked Questions (FAQs)

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Misconceptions About Telecom Companies Involvement During Elections

1.Q: Do telecom companies support political parties?

A: No, telecom companies do not support political parties.

2.Q: How involved are telecom companies in monitoring and collating election results?

A: Telecom companies are not involved in monitoring and collating election results.

3.Q: Do telecom companies sell our data?

A: Telecom companies are law-abiding and do not sell customer data as the Data Protection Act, 2012, Sections 88 and 89, prohibits the purchase and sale of personal data.

4.Q: Why am I receiving messages from political parties?

A: The political parties could be using their own generated database.

5.Q: Do telecom companies listen to customers’ phone conversations?

A: No. Telecom companies do not and are incapable of listening to customers’ conversations. Such a practice is unethical and would infringe on customer privacy.

6 Q: Can telecom companies interfere with or manipulate election results?

A: No. Telecom companies cannot access the voting systems or election data to manipulate election outcomes. Telecom companies act as independent bodies and are not party-affiliated. You can be assured of our neutrality.

7. Q: Are telecom companies involved in the election processes?

A: No, telecom companies are limited to ensuring stable connectivity throughout the election process.

8. Q: Can telecom companies intercept voting information?

A: No. Voting data is typically encrypted and transmitted securely by the Electoral Commission, and telecom companies cannot access those systems or databases. Telecom companies strictly adhere to data privacy principles in their operations.

9. Q: Can telecom companies block or throttle election-related content?

A: As ethical and responsible corporate entities, telecom companies remain politically neutral throughout the election process. We do not post or support political content and will take down any election-related content that would compromise our position or reputation. This does not affect the constitutional rights of Directors or staff to post any election-related content.  

10. Q: Can telecom companies collude with governments or parties to manipulate elections?

A: No. This is highly unlikely due to our commitment to high ethical standards, regulatory oversight, legal frameworks, and adverse reputational risks.

11. Q: Have telecom companies been implicated in election interference in Ghana?

A: No telecom company in Ghana has ever been implicated in election interference.

12. Q: How are telecom companies demonstrating election integrity?

A: Through collaboration with all stakeholders within the electoral ecosystem. Telecom companies are committed to a culture of openness in the conduct of their business. In line with their Code of Ethics, telecom companies, directors, and employees are prohibited from engaging in any activity compromising the various companies’ political neutrality or public perception.

The telecom companies’ position does not diminish their respect for the constitutional rights of directors or employees to personal participation in the election process and rights to absolute privacy.

Over 3,000 students and worshippers in Accra educated on misinformation & disinformation

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Leadership and members of the Ghana Chamber of Telecommunications, the EMIs Chamber of Ghana, and the Cyber Security Authority, have reiterated the need for the general public to be careful in how they receive, interact with and disseminate information both online and offline. The advice was given during separate educational engagements in Accra on Friday October 25, 2024.

The first stop of the engagement, which was part of the 2024 National Cyber Security Awareness Month (NCSAM) under the theme “Combating Misinformation/Disinformation in a Digitally Resilient Democracy; Our Collective Responsibility”, was at the Labone Senior High School in Accra. During the hour-long engagement, experts from the telecommunications industry educated about 3,000 students and teachers, on the dangers of misinformation/disinformation and provided tools to help them identify and counter misinformation, while protecting themselves, their loved ones and their properties.

The various presenters (including Regine Bambara, Gillian Boateng, Samuel Bartels  and Angela Adu-Ampofo) who took time to highlight the differences between misinformation and disinformation, also stressed on the need for the students to not just be careful of how they interact with and share information they encounter, but to also protect their personal information from unscrupulous sources.

In addition to the importance of verifying sources, the speakers also touched on fact-checking information, and critically evaluating the credibility of news sources before sharing or believing them. The students were also taught how to spot common tactics used by purveyors of fake news, such as sensational headlines, clickbait, and misleading images.

During and after the engagement, students actively asked questions, which were addressed by representatives from the Ghana Chamber of Telecommunications, the EMIs Chamber of Ghana and the CSA.

Later in the day, the team extended the campaign to the National Mosque of Ghana, where they engaged hundreds of worshippers on the same issue of misinformation and disinformation along with their varied negative impact, as well as steps to combat the menace.

The speaker Mr. Ibrahim Musah who was joined by the CEO of the Ghana Chamber of Telecommunications and the EMIs Chamber Ing.Dr. Kenneth Ashigbey, representatives of members and representatives of the CSA, emphasized the importance of critically evaluating information before sharing, especially as the country approaches an election year.  Mr. Ibrahim further stressed on the need for the worshipers present and online, to play their part in limiting the spread of misinformation and disinformation, debunking same, and leaving a holy life to the benefit of all.

On his part Ing. Dr. Ashigbey thanked the leadership of the National Mosque of Ghana for the opportunity to educate and engage the worshippers. In his earlier interaction with the students at Labone SHS, Ing. Dr. Ashigbey stressed in the need for the students to prioritize their understanding and utilization of new technology.

NCSAM 2024

This year’s NCSAM themed “Combating Misinformation/Disinformation in a Digitally Resilient Democracy; Our Collective Responsibility” aims to spotlight the widespread issue of misinformation and disinformation, particularly their potential to undermine electoral integrity, peace, and security.

Organized under the auspices of the Ministry of Communication and Digitalisation, the month-long program is designed to foster collaboration and coordination among stakeholders, developing comprehensive strategies to curb the spread of false information online.

MTN Ghana localised ownership inches to 24.1% — Still below 30% target

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Following the scrip dividend issued in quarter two (Q2) of this year, which resulted in a localization movement from 25.0 per cent to 23.2 per cent, the telecom giant has since achieved an additional 0.9 per cent localized ownership in Scancom PLC in Q3 2023, bringing the total reported localization to 24.1 per cent.

In its Q3 report on the performance of the company as published by the local bourse, Ghana Stock Exchange (GSE), the company said, “localization of both Scancom PLC and Mobile Money Limited remains a priority for MTN Ghana and we will continue to work with the relevant regulators and stakeholders to achieve the localization targets”.

The company was expected to complete a target of 3 per cent local participation by end of 2022 but has not been able to achieve that.

Financial performance
MTN Ghana continued its dominance as the only profitable telecom company in the country having posted a profit after tax for GH¢2.8 billion. This represents a 32.0 per cent increase over the same period last year.

Voice revenue grew by 14.5 per cent year on year (YoY) to GH¢2.7 billion.

Meanwhile the company said the impact of the National Communications Authority’s (NCA) directive on SIM disconnections continued to impact our subscriber base, resulting in a 9.3 per cent YoY decrease to 25.8 million.

Against this background, voice revenue contribution to service revenue declined from 33.4 per cent to 28.1 per cent.

The company recorded a strong data revenue growth of 47.6 per cent YoY to GH¢4.1 billion. This is attributable to a 2.7 per cent YoY increase in the number of active users and continued increases in MB consumed per active user per month (+36.0% YoY).

This led to data traffic rising by 39.6 per cent YoY. The contribution of data revenue to service revenue increased from 39.5 per cent to 42.8 per cent YoY.

Mobile money (MoMo) revenue increased by 51.6 per cent YoY to GHS2.1 billion. This was underpinned by growth of 63.4 per cent YoY in cash-out revenue, a 63.2 per cent YoY increase in advanced services revenue and 15.0 per cent YoY growth in peer-to-peer (P2P) revenue.

The contribution of MoMo revenue to service revenue increased from 19.1 per cent to 21.3 per cent YoY.

Digital revenue decreased by 15.0 per cent YoY to GH¢96.3 million. However, the company said it has observed a positive turn-around in the third quarter, with a 3.5 per cent QoQ growth, and expect it to continue through the fourth quarter and beyond.

It said improvements made to its myMTN app, music and game offering helped grow active digital subscribers by 15.9 per cent YoY to 3.9 million. The contribution of digital to service revenue decreased from 1.6 per cent to 1.0 per cent YoY.

Earnings Before Tax, Debentures and Amortisation (EBITDA) increased by 32.6 per cent YoY to GH¢5.4 billion with a margin decline of 1.5 percentage points (pp) to 56.0 per cent due to the impact of elevated inflation.

“We remain committed to executing our expense efficiency programme, the impact of which continues to reduce the full exposure of the current macroeconomic challenges on the business,” it said in the report.

The company said a net finance cost increase of 51.5 per cent YoY to GH¢335.3 million for the period was driven by a relatively higher growth in finance cost.

Finance costs increased by 48.6 per cent YoY to GH¢528.3 million, driven by high interest rates and growth in interest expense from leases (IFRS 16).

This was mitigated by a 43.9 per cent YoY increase in finance income to GH¢193.0 million from gains on investments in fixed short-term securities.

Operational and financial review
MTN Ghana delivered a 36.0 per cent YoY increase in service revenue, driven mainly by growth in voice, data and MoMo.

This was underpinned by the continued execution of the company’s new vision dubbed: Ambition 2025, and sustained investments in capital expenditure (capex) to support improvements in service quality and the expansion of network capacity and coverage.

“We continued to improve on investments in technology and quality of service with total capex of GH¢2.9 billion spent during the nine-month period.

As part of the network expansion plan, we rolled out 193 2G, 196 3G and 193 4G sites, reaching a total of 4,455 4G sites nationwide with 4G coverage at 99.3 per cent. Core capex excluding Right-of-Use cost was GH¢2.2 billion.”

Tax compliance
MTN Ghana in its show of commitment and resolve to remain a credible corporate citizen, stayed tax compliant within the period.

It contributed GH¢4.0 billion in direct and indirect taxes, as well as GH¢313.4 million in fees, levies and other payments to governmental agencies for the nine-month period ending September 2023.

“Our commitment to socioeconomic development continues to be a priority and we look forward to continuing to play our part in Ghana’s sustainable development.

National roaming update
With regard to updates on national roaming, it said the company would help facilitate universal access and accelerate digitalization in line with Ghana’s ambitions of becoming a leading digital economy.

“MTN Ghana continues to be committed to making progress on national roaming partnerships with AT (formerly AirtelTigo) and Vodafone.

Discussions for a longer-term agreement with both companies are in the final stages of completion,” it said.

Source: Charles Benoni Okine (Graphic online)