AT announces major expansion and innovations to enhance customer experience in 2025

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As the year 2025 unfolds, AT is excited to announce the next phase of its journey towards innovation and growth. The company’s commitment to providing valuable experiences is driven by the continued support and trust of its customers.

AT has outlined several initiatives aimed at enhancing customer experience and driving technological advancement. To better serve its customers, AT is expanding its footprint by opening additional customer service centers across the country.

This strategic expansion will make AT’s services more accessible, bringing the company closer to its customers, no matter where they are. In addition to this, AT will be introducing innovative products and services designed to keep customers at the forefront of a rapidly evolving digital landscape.

These advancements promise more seamless convenience and engagement, transforming how users connect with technology. Recognising the crucial role of small-scale businesses in the economy, AT is broadening its Business-to-Business services to support their growth.

Alongside existing offers, the company is developing tailored solutions to empower these enterprises, equipping them with the necessary tools to thrive in a competitive market. To ensure a seamless digital experience, AT is making substantial investments in its network infrastructure.

The goal is to provide faster and more reliable data and call networks, enabling customers to stay connected effortlessly, whether for professional pursuits, leisure, or keeping in touch with loved ones. AT’s mobile money service, ATMoney, is set to unveil new features designed to offer greater flexibility and enhanced benefits.

These forthcoming innovations will streamline financial management, making it more straightforward and rewarding, in line with the convenience and security customers have come to expect from the service. Through its corporate social responsibility initiative, AT Touching Lives, the company continues to support and raise awareness about Sickle Cell disease.

Over the past four years, AT has collaborated with esteemed institutions such as the National Blood Service of Ghana, the International Sickle Cell Centre Ghana (ISCC Ghana), and the 37 Pediatric Sickle Cell Clinic.

Efforts have included creating educational content, donating essential medical equipment, providing financial support, and organizing blood donation drives to contribute to the education, prevention, management, and eventual cure of Sickle Cell disease in Ghana and beyond. The company eagerly anticipates building more partnerships to magnify its impact in 2025.

AT remains focused on enhancing customer experience, delivering value, and staying at the forefront of innovation. The company expresses gratitude to its customers for their continued support and looks forward to a year of success, greater connection, and growth. AT, Life Is Simple.

(Source: www.citinewsroom.com)

Frequently Asked Questions (FAQs)

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Misconceptions About Telecom Companies Involvement During Elections

1.Q: Do telecom companies support political parties?

A: No, telecom companies do not support political parties.

2.Q: How involved are telecom companies in monitoring and collating election results?

A: Telecom companies are not involved in monitoring and collating election results.

3.Q: Do telecom companies sell our data?

A: Telecom companies are law-abiding and do not sell customer data as the Data Protection Act, 2012, Sections 88 and 89, prohibits the purchase and sale of personal data.

4.Q: Why am I receiving messages from political parties?

A: The political parties could be using their own generated database.

5.Q: Do telecom companies listen to customers’ phone conversations?

A: No. Telecom companies do not and are incapable of listening to customers’ conversations. Such a practice is unethical and would infringe on customer privacy.

6 Q: Can telecom companies interfere with or manipulate election results?

A: No. Telecom companies cannot access the voting systems or election data to manipulate election outcomes. Telecom companies act as independent bodies and are not party-affiliated. You can be assured of our neutrality.

7. Q: Are telecom companies involved in the election processes?

A: No, telecom companies are limited to ensuring stable connectivity throughout the election process.

8. Q: Can telecom companies intercept voting information?

A: No. Voting data is typically encrypted and transmitted securely by the Electoral Commission, and telecom companies cannot access those systems or databases. Telecom companies strictly adhere to data privacy principles in their operations.

9. Q: Can telecom companies block or throttle election-related content?

A: As ethical and responsible corporate entities, telecom companies remain politically neutral throughout the election process. We do not post or support political content and will take down any election-related content that would compromise our position or reputation. This does not affect the constitutional rights of Directors or staff to post any election-related content.  

10. Q: Can telecom companies collude with governments or parties to manipulate elections?

A: No. This is highly unlikely due to our commitment to high ethical standards, regulatory oversight, legal frameworks, and adverse reputational risks.

11. Q: Have telecom companies been implicated in election interference in Ghana?

A: No telecom company in Ghana has ever been implicated in election interference.

12. Q: How are telecom companies demonstrating election integrity?

A: Through collaboration with all stakeholders within the electoral ecosystem. Telecom companies are committed to a culture of openness in the conduct of their business. In line with their Code of Ethics, telecom companies, directors, and employees are prohibited from engaging in any activity compromising the various companies’ political neutrality or public perception.

The telecom companies’ position does not diminish their respect for the constitutional rights of directors or employees to personal participation in the election process and rights to absolute privacy.

Over 3,000 students and worshippers in Accra educated on misinformation & disinformation

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Leadership and members of the Ghana Chamber of Telecommunications, the EMIs Chamber of Ghana, and the Cyber Security Authority, have reiterated the need for the general public to be careful in how they receive, interact with and disseminate information both online and offline. The advice was given during separate educational engagements in Accra on Friday October 25, 2024.

The first stop of the engagement, which was part of the 2024 National Cyber Security Awareness Month (NCSAM) under the theme “Combating Misinformation/Disinformation in a Digitally Resilient Democracy; Our Collective Responsibility”, was at the Labone Senior High School in Accra. During the hour-long engagement, experts from the telecommunications industry educated about 3,000 students and teachers, on the dangers of misinformation/disinformation and provided tools to help them identify and counter misinformation, while protecting themselves, their loved ones and their properties.

The various presenters (including Regine Bambara, Gillian Boateng, Samuel Bartels  and Angela Adu-Ampofo) who took time to highlight the differences between misinformation and disinformation, also stressed on the need for the students to not just be careful of how they interact with and share information they encounter, but to also protect their personal information from unscrupulous sources.

In addition to the importance of verifying sources, the speakers also touched on fact-checking information, and critically evaluating the credibility of news sources before sharing or believing them. The students were also taught how to spot common tactics used by purveyors of fake news, such as sensational headlines, clickbait, and misleading images.

During and after the engagement, students actively asked questions, which were addressed by representatives from the Ghana Chamber of Telecommunications, the EMIs Chamber of Ghana and the CSA.

Later in the day, the team extended the campaign to the National Mosque of Ghana, where they engaged hundreds of worshippers on the same issue of misinformation and disinformation along with their varied negative impact, as well as steps to combat the menace.

The speaker Mr. Ibrahim Musah who was joined by the CEO of the Ghana Chamber of Telecommunications and the EMIs Chamber Ing.Dr. Kenneth Ashigbey, representatives of members and representatives of the CSA, emphasized the importance of critically evaluating information before sharing, especially as the country approaches an election year.  Mr. Ibrahim further stressed on the need for the worshipers present and online, to play their part in limiting the spread of misinformation and disinformation, debunking same, and leaving a holy life to the benefit of all.

On his part Ing. Dr. Ashigbey thanked the leadership of the National Mosque of Ghana for the opportunity to educate and engage the worshippers. In his earlier interaction with the students at Labone SHS, Ing. Dr. Ashigbey stressed in the need for the students to prioritize their understanding and utilization of new technology.

NCSAM 2024

This year’s NCSAM themed “Combating Misinformation/Disinformation in a Digitally Resilient Democracy; Our Collective Responsibility” aims to spotlight the widespread issue of misinformation and disinformation, particularly their potential to undermine electoral integrity, peace, and security.

Organized under the auspices of the Ministry of Communication and Digitalisation, the month-long program is designed to foster collaboration and coordination among stakeholders, developing comprehensive strategies to curb the spread of false information online.