Telecom operator e& Egypt has renewed its contract with Ericsson for the management of its services and customer support. The 5-year partnership includes the integration of artificial intelligence (AI)-based solutions to optimize network operations and anticipate customer needs. The aim is to enable e& Egypt to improve the quality of its services, reduce its operational costs and prepare for the 5G era.
“This partnership highlights a shared vision to leverage AI-based network technologies to achieve next-generation advancements in telecommunications. We aim to leverage Ericsson’s experience to integrate AI into network operations, improve quality of service and user experience for our subscribers, while paving the way for future growth,” said Amr Fathy, Chief Technology and Information Officer at e& Egypt.
This renewal is part of a broader dynamic of modernization of telecoms infrastructure in Egypt. Last October, the Egyptian authorities granted the 5G license to several telecoms operators including e& Egypt, with a view to launching in the next 6 months.
The new agreement could, however, facilitate the future deployment of 5G, strengthen e& Egypt’s market position and pave the way for new digital services. Ultimately, this type of partnership could serve as a model for other African operators looking to optimize their networks through AI and managed services.
Source: extensia.tech
