Industry News

The Chief Executive Officer of the Ghana Telecommunications Chamber, Dr. Kenneth Ashigbey, says stakeholders in the ongoing sim re-registration process need to find ways to get people to register their sim cards.

The Chief Executive Officer of Ghana Chamber of Telecommunications, Dr. Ing. Kenneth Ashigbey believes the September 30, 2022 deadline for SIM re-registration will be enough as long as government “takes some serious steps.”

MTN Ghana is urging its customers to take advantage of over 6,735 community registration points created to have their biometric data captured and register their SIM cards as the July 31 deadline draws near.

AirtelTigo Management Team has informed its customers that the AirtelTigo money services have been restored across the country.

The telecom company in a release stated that “the unfortunate system outage that started in the late hours of 23rd July 2022 was resolved earlier today.”

“We are aware of the inconvenience this may have caused our valued customers. AirtelTigo extends its gratitude to all its customers and ATMoney agents for their patience whilst our engineering teams worked round the clock to restore the service.”

According to the release “while the service has come up, we [AirtelTigo] are aware that some customers have discrepancies with their balances.”

AirtelTigo, therefore, assured all its affected customers that this is a temporary issue, that their correct balances will reflect soon, and no customer will lose any amount of money in the process.

“Once again, the Management Team of AirtelTigo apologises for all the inconveniences this disruption has caused individuals and businesses throughout the country.”

For more information, customers are advised to contact our call centre on 100 or reach AirtelTigo through our other customer care channels.

Source: MyJoyOnline

The Ghana Chamber of Telecommunications, has appointed Louis Bobbie Osei, a Broadcast Journalist, formerly with Accra based Citi FM and Citi TV, as its Regulatory and Research Manager.

 Mr. Bobbie Osei, has been charged with working with key internal stakeholders to devise and deliver a government relations program that protects and promotes the Chambers’ government relations and strategic objectives.

He is also responsible for managing and controlling the process of all activities that are related to the Regulatory Relations, Research and External Communications of the Chamber.

 Mr. Osei, until his appointment, was a key member of the Citi News team, playing important leadership roles in the gathering, editing and dissemination of up-to-date news on TV, Radio and online.

 His versatility and work ethic, over the years have endeared him to different audience segments across the country, including business, politics, and lifestyle among others.

 In addition to his decade long experience in the media space from 2012 to 2022, Mr. Osei also brings to the new role, his years of experience working as a Marketing Communications executive with Origin8 Saatchi & Saatchi from 2008 to 2012.

 He is a graduate of the Bloomberg Media Initiative Africa Financial Journalism course from 2019 to 2020.

 He also holds a Bachelor of Arts Degree in Sociology and Music from the University of Ghana, Legon.

 The Ghana Chamber of Telecommunications is an industry association and a private initiative by the Mobile Network Operators, Tower Companies and Infrastructure Providers in Ghana, namely AirtelTigo, MTN, Vodafone, ATC, Helios, Comsys, CSquared, Ericsson and Huawei.

Source: Chamber News Desk

The Institute of ICT Professionals, Ghana, (IIPGH), is proposing a partnership with the Ghana Chamber of Telecommunications to promote and sustain its coding program in schools within three regions namely, Volta, Eastern and Central regions.

The partnership, which forms part of the Institute’s Coding Caravan initiative is part of efforts to scale up its coding program nationwide and ensure that many more children, across the country, especially those in deprived and hard-to-reach communities, are introduced to coding.

In a statement issued by the Institute of ICT Professionals, Ghana, the company noted that the move which will create national awareness about the importance of coding and build the confidence of young people in the practical use of technology, will begin with a pilot phase to assess the impact of the project.

“Towns other than the capital cities of these regions will be selected for this pilot phase to assess the impact of the project. The project will, therefore, target 3 schools (1 per region) and impacting 600 pupils (200 per region). The schools will be selected in conjunction with the GCT and directorates of education under the Ghana Education Service (GES). The pupils will be treated to 4-hour sessions of coding and during the second phase of the implementation, the teachers will be offered a 3-day residential trainer of trainers’ (ToT) capacity-building workshop,” he said.

It further noted that, “based on the specialized software (particularly Scratch and CodeIt!) adopted by IIPGH, the teachers and learners would not need to possess any prior knowledge of programming. Essentially, they would be introduced to basic programming concepts and computational thinking. The trained tutors would then take over and continue building the skills of the beneficiaries of the project and prepare them for a national coding competition.”

Coding for Kids programme.

In 2018 the Institute of ICT Professionals Ghana, IIPGH introduced its Coding Program for Kids with the vision of revolutionizing the teaching, learning and application of technology in Ghana. Fortunately, the Institute received the buy-in of some German organizations, particularly Code for Africa, Code-It! and Tinkertoys who supported the establishment of the Digital Design and Creative Coding Hub.

The hub is equipped with ultramodern, state-of-the-art laptops, smartboards and 3-D printers. In the last four years, the Institute has trained over 10,000 young people in coding using a blended teaching and learning approach (in-person and online).

In order to promote and sustain the coding program in schools, IIPGH has entered into an agreement with more than a dozen schools including Englebert School (Airport Residential Area), International Community School (East Legon), Alpha Beta School (Dansoman), Jack & Jill School (Roman Ridge), Angel Specialist School (Tema), Oasis International School (GREDA Estate), Shield International School (Adenta), Redwood Universal (Dzorwulu), West Hill School (New Bortianor) where the Institute has introduced coding as an extra-curricular activity.

Source: CitiBusinessNews (Institute of ICT Professionals, Ghana)

Vodafone Ghana received three prestigious awards at the 2022 Marketing World Award (MWA) ceremony held over the weekend.

Vodafone won Most Innovative Product, Most Creative advert of the Year and Regional Campaign of the Year.

Vodafone’s outstanding free Mobile Money Interoperability (MMI) service, which allows Vodafone customers to send money to any mobile money service provider for free, was recognised as the Most Innovative Product, while its Vodafone Cash advert, “Me Te Wo,” was adjudged the Most Creative Ad of the Year.

The company’s annual Ashanti Month campaign, which focuses on the Ashanti Region by undertaking a score of socially impactful initiatives in June every year, was also named the Regional Campaign of the Year.
Commenting on the awards, David Umoh, the Director of Consumer Business Unit (CBU) at Vodafone Ghana, stated that the recognition was a testament to Vodafone’s unrivalled mastery in digital innovation, enhancing customer experience and socially impactful initiatives.

He said: “This is another proud moment for us at Vodafone Ghana as we continue to provide real value for our customers and initiatives that positively impact society. We would like to thank our customers for their continuing support, which motivates us to deliver nothing less than an unmatched experience.”

These new awards and Vodafone’s long list of accolades cement the technology company’s leadership in product innovations, creative and engaging advertising, and sustainable community campaigns that promote development.

The Marketing World Awards (MWA), organised by Instinct Wave, recognise individuals and organisations that have exhibited excellence in marketing. The award scheme recognises outstanding brands, the best campaigns, marketing innovations, and the creative use of digital marketing channels.

Source: MyJoyOnline

Vodafone Ghana has brought back the exciting 2 Moorch Family Package that offers existing and new fixed broadband customers 100% extra data.

First introduced during Christmas last year, the promotion offered Vodafone customers data bonuses to interact with friends and family during the holiday, stream their favourite shows, shop online and engage in any other activity that required internet access.

The reintroduction of this offer means active customers will enjoy 100% bonus data when they top up with ¢120 in addition to their existing monthly package.

Commenting on the promo, the Director of the Consumer Business Unit at Vodafone Ghana, David Umoh, explained that Vodafone reintroduced the offer because of its commitment to customer loyalty.

“We experienced an overwhelmingly positive response to the 2 Moorch Family promo when introduced in December last year. After it ended in April this year, customers have requested that we bring it back. As a customer-centred organisation, we have reintroduced the offer to satisfy our customers’ needs and reiterate the fact that we appreciate all our customers,” he said.

He added, “We are confident that this promo will give our customers more data to work, learn, and enjoy leisure without interruption,”.

The 2 Moorch promo provides broadband customers with a supplementary bundle on top of their primary bundle. This means that customers can only subscribe to the offer when they have an active core bundle.

To subscribe, Vodafone’s fixed broadband customers need to only dial *900# on any Vodafone mobile number and follow the prompts.

Alternatively, customers can subscribe via the self-care portal at https://myvodafone.vodafone.com.gh/home/ or the Fixed Broadband website at https://vodafone.com.gh/personal/broadband-landing/.

Customers can also download the MyVodafone App on Google Play or App Store to subscribe.

Source: MyJoyOnline

MTN Ghana is urging all customers who are yet to register their SIM cards to make use of its dedicated MTN SIM Registration Web Portal to complete their registration ahead of the July 31, deadline.

The SIM Registration Web Portal URL is https://simregistrationportal.mtn.com.gh. The portal can be found on the MTN website.

The SIM Registration Web Portal will enable customers to link their Ghana cards to their SIM card(s) before visiting the service centre or any authorised agent point for the biometric capture.

The portal provides customers with a web version of the USSD process (*404#) for the linking of customers’ Ghana Card to their SIM Card(s).

The portal allows customers to also link their Data-Only SIM card(s) to their Ghana card without having to remove their SIM Card(s) from their devices.

The portal links SIM cards in routers, MIFIs, TurboNets, security cameras, tracking devices and other non-mobile phone devices.

Commenting on the portal, the Chief Sales and Distribution Officer, Shaibu Haruna said, “As we draw close to the July 31, deadline for the SIM Registration exercise, we are employing all channels to ensure every customer on our network is fully registered.

“This is why we are encouraging our customers to use the MTN SIM Registration Web Portal to expedite the process”.

The web portal is also a channel for customers with Know Your Customer (KYC) issues such as name mismatch to be able to upload images of their proof of ownership documents to establish their identity and ownership of SIM card(s).

Individual and Corporate post-paid lines can also use the portal to link their SIM Card(s) to the Ghana Card.

MTN Ghana, as part of the ongoing SIM Registration Exercise, developed the web portal to enhance and speed up the registration process for both voice and data SIM cards.

The SIM registration exercise is ending on July 31, and all MTN customers are expected to register by the deadline.

Source: MyJoyonline