AI Maturity: Telecom Outpaces Tech in AI Preparedness

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Telecommunications has emerged as a trailblazer in the realm of artificial intelligence (AI), solidifying its position at the forefront of technological innovation.

According to a recent GenAI Readiness report study we conducted, the telecommunications industry is the most AI-ready sector for 2025.

Telecom outpaces other industries, including the technology sector, in its preparedness to harness the potential of AI. This remarkable achievement underscores the telco industry’s proactive approach to technology adoption and commitment to staying ahead of the curve.

As the world embraces the power of AI, telecommunications stands as a vanguard, actively pioneering the integration of AI capabilities into its operations and services.

Verizon leads in spearheading AI integration

Verizon Communications stands as the undisputed leader in AI maturity within the telecommunications industry. Verizon secures the top ranking with an impressive AI Maturity Score of 87.7, surpassing its competitors in the sector.

Several factors have contributed to Verizon’s dominance in AI maturity. The company has made strategic investments in AI research and development over the last few years. Additionally, Verizon has leveraged AI to streamline processes, enhance customer experiences, and drive operational efficiencies. By harnessing AI efficiency, Verizon has positioned itself as a frontrunner in the telecommunications landscape, setting a benchmark for other companies.

The report ranks the top 10 telecom companies by AI maturity, which are:

  1. Verizon
  2. AT&T
  3. Orange
  4. T-Mobile
  5. Vodafone
  6. Qwest
  7. Bell
  8. Movistar
  9. Telstra
  10. DISH Network

The report is built upon our AI Maturity Index — a metric that evaluates the AI readiness and adoption of companies across industries. This index assesses an organization’s AI maturity, considering factors such as investment in AI technologies, integration of AI into business processes, and the development of AI-driven products and services.

The significance of the AI Maturity Index lies in its ability to provide a comprehensive and objective assessment of an organization’s AI capabilities. This metric serves as a valuable benchmark for companies to gauge their AI readiness relative to peers and competitors. By understanding their AI maturity level, businesses can make informed decisions about their AI strategies, investments, and workforce development.

AI adoption trends in telecommunications

According to the AI Maturity Index, telecommunications has the highest average AI Maturity across industries. However, it still only reaches a score of 34/100. This indicates how far many enterprises have to go if they are to be in a position to capitalize on new and emerging AI technologies.

As highlighted by McKinsey & Company’s analysis, Generative AI models can democratize access to powerful capabilities, enabling telecom companies to reshape customer expectations and introduce groundbreaking offerings. This could revitalize profitability and position AI-mature companies as industry leaders.

Companies that have effectively integrated AI technologies stand to gain a significant edge. Critical use cases for GenAI in the telecom sector include conversational chat for customer service, network maintenance, annotation with automation, content creation and localization, and technical sales knowledge management.

Ultimately, the implications of AI maturity in telecommunications extend beyond operational efficiencies and innovation. By embracing AI’s transformative potential, companies can future-proof their businesses, adapt to evolving market dynamics, and stay ahead of the competition in an increasingly digital landscape.

The views expressed in this article belong solely to the author and do not represent The Fast Mode. While information provided in this post is obtained from sources believed by The Fast Mode to be reliable, The Fast Mode is not liable for any losses or damages arising from any information limitations, changes, inaccuracies, misrepresentations, omissions or errors contained therein. The heading is for ease of reference and shall not be deemed to influence the information presented.

Source: www.thefastmode.com

Author: Matt Hogan

Serving as Vice President, Growth Marketing at HG Insights, Hogan joined the company through the acquisition of Intricately, where he was the Vice President of the sales and customer success teams. His data-driven mindset and breadth of experience provides a comprehensive focus on elevating the performance of Go-To-Market organizations across sales, marketing, and customer success.

MTN Ghana CFO calls for measures to attract more investments into Africa

MTN

The Chief Finance Officer of MTN Ghana, Antoinette Kwofie, has called for the unification of regulations across the continent to facilitate the attraction of capital to invest in the infrastructure on the continent.
Participating in a panel discussion at the 2025 Africa Prosperity Dialogues (APD) on the topic, “Filling the Funding Gap for Infrastructure”, Antoinette Kwofie underscored the importance of collaboration among African nations in achieving sustainable growth.


“As Africans, we need to start thinking as one unit. Success can be achieved by playing as a team. So, we need to start thinking about how we can collaborate across the different countries we have on the continent and operate seamlessly as one unit, bring our ideas and funds together and fund projects across the continent,” she stated.

She further emphasized the need to move away from fragmented economic strategies and instead work towards a common goal, leveraging the African Continental Free Trade Area (AfCFTA) to drive investment and trade.
“We need to stop thinking as 54 different countries. We need to operationalize AfCFTA, we need to harmonize regulations, we need to remove trade barriers, we need to create an incentive for Africa to invest in Africa,” she added.
Madam Kwofie also highlighted the crucial role of human capital in Africa’s transformation, stressing the need for investment in skills that will propel technological advancement on the continent.

“Human capital is one of the things we need to get right if we want to achieve transformation on the continent. Investing in human capital, not just for the technical skills but for the technological skills amongst others,” she noted.
She pointed out that Africa has immense talent yet continues to rely on external technological solutions. According to her, it is time to harness local expertise to develop solutions tailored to the continent’s needs.
“We tend to buy technology from the West when we have so much talent on the continent. MTN has a group of software developers, and they are all Africans developing technology for Africa’s future. It is possible.”

MTN Ghana remains committed to supporting initiatives that foster economic growth, digital transformation, and infrastructure development in Africa. As a leading telecommunications company, MTN continues to champion digital innovation and investments that contribute to a prosperous and interconnected Africa.
The Africa Prosperity Dialogue is organised by the Africa Prosperity Network and is aimed at achieving deeper economic integration between African states in outlining its industrialisation priorities. Among the topics under discussion were the policies that will ensure the successful implementation of the Africa Continental Free Trade Area (AfCFTA).

Source: News Ghana

XTransfer, Ecobank to assist African SMEs handle cross-border payments

XTransfer, a Chinese cross-border trade payment platform, and Ecobank Group signed a Memorandum of Understanding of Cooperation (MOU) last week to provide cross-border financial services to Africa’s small and medium-sized firms (SMEs) engaged in foreign trade.

Ecobank stated in a statement that the agreement will facilitate trade between China and African countries.

In recent years, China and Africa have deepened trade relations, with imports and exports significantly increasing, according to the pan-African bank.

“Despite this growth, African SMEs engaged in foreign trade face numerous challenges related to cross-border payments and fund collections. These challenges include difficulties in opening accounts with traditional banks, a high risk of funds being frozen, difficulties in foreign exchange and related losses, lengthy remittance times and high remittance costs,” said Ecobank.

As a result, Ecobank said its partnership with XTransfer will foster collaboration between both parties to provide comprehensive cross-border payment solutions for African SMEs’ foreign trade.

Further, the bank said XTransfer will leverage Ecobank’s extensive network across Africa, enabling its Chinese clients to collect funds in local African currencies while assisting African SMEs in making payments in their local currencies to negate foreign exchange issues.

Jeremy Awori, CEO of Ecobank Group, commented: “This partnership builds on our established strategy, which includes a representative office in China and a dedicated China desk.

“By integrating XTransfer’s cutting-edge solutions with our pan-African payment platform, we simplify payments, reduce transaction costs, and enable African businesses to thrive in global trade.”

While, Bill Deng, founder and CEO XTransfer, said: “This collaboration represents a significant milestone for XTransfer and greatly enhances our global payment capabilities. Leveraging Ecobank’s extensive payment network in Africa will accelerate our business expansion in the region.

“We are looking forward to the synergies and opportunities this partnership will create. Together, we will drive innovation and improve the financial landscape, making financial services more efficient and accessible for African SMEs.”

Source: extensia.tech

Telecel Ghana is customer service leader in telecom sector

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service Leader in the Ghanaian Telecommunication Sector honour in the 7th Ghana Customer Service Index.

Scoring the highest with 75% ahead of other telcos, the prestigious accolade demonstrates Telecel Ghana’s dedication to providing superior customer experience in the telco sector, almost a year after its rebranding efforts.

The recognition reflects the telco’s consistent efforts to prioritise customer needs and deliver efficient service.

“This recognition reflects our longstanding commitment to exceeding our customers’ expectations at every touchpoint.

“Addressing our customers’ needs is always our top priority, and we will continue to innovate and adapt to provide efficient, and inclusive customer service for all,” Patricia Obo-Nai, CEO of Telecel Ghana, said.

The Ghana Customer Service Index, a survey conducted by the Institute of Customer Service Professionals, is a national indicator of customer evaluations for the quality of goods or services patronised by both Ghanaians and non-Ghanaians living in Ghana.

Commenting on the recognition Mercy Dawn Akude, General Manager of Commercial Operations said, “At Telecel Ghana, we believe that our customers are at the heart of everything we do and that drives us to continuously improve how we serve them, be it in-person or through our self-help channels.

“This recognition is a testament to our team’s devotion to building lasting relationships with our valued customers.”

The Ghana Customer Service Index uses ten parameters in its survey of organisations across eleven sectors – trust, competence, professionalism, look and feel, customer-centric innovation, staff engagement, processes and procedures, health and safety and ease of doing business.

Telecel Ghana made significant strides in enhancing its customer service experience, achieving a 32 per cent increase in the number of calls answered at their Call Centre last year.

This rose further in January 2025, with a remarkable 68 per cent rise in call responses.

The telco also rolled out a series of initiatives including the expansion of multi-channel support, over 400 community shops nationwide, upgraded Telecel Play App and AI-powered chatbot, TERi and a clear demonstration of its commitment to inclusivity through its Super Care initiative – tailored assistance for the Deaf community.

Looking to the future, Telecel Ghana remains bent on elevating its customer service standards by embracing digital transformation and responding promptly to the evolving needs of its customers.

Source: Myjoyonline

Ghana Leads Africa with Seamless Interoperable Instant Payments Systems (IPS)

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Ghana has emerged as the number one African country with fully interoperable multiple instant payment systems. This was revealed in the 2024 West Africa Banking Industry Customer Experience Survey report from KPMG.

Highlights from the State of Inclusive Instant Payment Systems in Africa Report 2024 revealed that Africa boasts 28 IPS across 20 countries, with only seven countries operating multiple IPS. According to the report the country stood out amongst the 7 leaders outperforming regional peers such as Morocco, South Africa, Egypt, Nigeria, Kenya, and Tanzania, thereby setting a new standard for the continent.

“Ghana’s leadership in this space is evident, being the only African country with fully interoperable multiple instant payment systems” the report stated.

Ghana’s two primary IPS, the Ghana Interbank Payment and Settlement Systems (GhIPSS) Instant Pay (GIP) and Mobile Money Interoperability (MMI), have been interacting flawlessly over the years, winning over admirers from across the world and customers locally.

Instant Payment Transactions See Significant Growth

The impact of instant payment systems in Ghana has been noteworthy. Here are some highlights from October 2024:

– GIP transactions surged by 174% in value and 32% in volume compared to the same period in 2023.

– Mobile money transactions dominated, reaching GHS 2.36 trillion, marking a 55% year-on-year growth.

– The number of mobile money transactions increased by 20% to 6.6 billion.

The report’s findings underscore the importance of interoperability between systems, with 73% of retail customers indicating they use mobile money weekly. The ease of transferring money between accounts and mobile wallets also remains a top priority for customers.

While Ghana excels in instant payment systems, the report also highlights areas for improvement, including concerns over service reliability, cybersecurity, and the need for innovative features in mobile apps and internet banking.

As Ghana continues to lead the way in instant payment systems, the country is poised to drive financial inclusion, convenience, and economic growth, setting a benchmark for other African countries to follow.

ATC and ProFuturo to Bring Educational Innovation With Technology to Brazil, Peru, Mexico and Nigeria

ATC

ProFuturo, an educational innovation program by Fundación Telefónica and Fundación “la Caixa”, and American Tower announced the expansion of their Digital Communities alliance to schools in Brazil, Peru, Mexico and Nigeria. Initially launched in Chile, Colombia and Kenya, this initiative aims to transform children’s education through technology, reducing the educational gap in underserved communities. Thanks to this expansion, the program will now support nearly 30,000 children and more than 1,000 teachers by providing quality digital education and fostering an international network of educators dedicated to improving learning worldwide.

Magdalena Brier, Managing Director of ProFuturo, emphasized the potential of such alliances to promote digital inclusion and strengthen educational projects. Mneesha Nahata, Senior Vice President, Legal and Chief Sustainability Officer of American Tower, emphasized the commitment of both organizations to bridging the digital divide in Africa and Latin America. The collaboration aligns with the United Nations Global Compact and Sustainable Development Goals, aiming to reduce poverty and inequality by ensuring access to quality education in complex environments. Through this strategic partnership, ProFuturo and American Tower are set to enhance educational digital transformation and promote innovative practices for lasting impact.

Source: americantower.com

Telecel Cash director pushes investment in connectivity and innovation to unlock Africa’s digital future

Philip Amoateng

Director of Telecel Cash and Digital Transformation, Philip Amoateng, has underscored the importance of digital infrastructure, innovation, and technology as fundamental pillars for the continent’s economic growth and integration.

Speaking on how Africa can leverage digital infrastructure, innovation and technology to connect the continent on day two of the Africa Prosperity Dialogues 2025, Mr Amoateng said there is a need for strategic investments in technology with a unified approach to drive the continent’s shared prosperity.

“We live in a time where the future of our continent is being shaped not only by the physical roads we build, but by the invisible networks that power our economies, our communities, and our relationships.

“These are the digital highways of technology, which is now the lifeline of our socio-economic development,” he said, speaking to an audience of business leaders, industry stakeholders, government officials, private sector stakeholders and influencers from across the continent.

Mr Amoateng believes that Africa’s prosperity is closely linked to its ability to harness digital infrastructure and connectivity to advance the African Union’s Agenda 2063, the continent’s blueprint for inclusive and sustainable socio-economic development.

With over 300 million people still without internet access, making the continent one of the least connected in the world, Mr Amoateng said without reliable and affordable access to the digital space, millions of Africans remain locked out of the global economy.

“We need to prioritise investments in broadband networks, fibre-optic cables, and 5G infrastructure to close the connectivity gap, specifically in rural and remote areas. This expansion will ensure that every African can access the opportunities of the digital economy.”

Organised by the Africa Prosperity Network and in partnership with the Africa Continental Free Trade Agreement (AfCFTA) Secretariat, APD 2025 was on the theme “Delivering Africa’s Single Market through Infrastructure: Invest. Connect. Integrate.

The three-day gathering convened Heads of State, political leaders, private sector stakeholders, industry captains and financial players to forge partnerships, bridge Africa’s infrastructure gaps, and drive economic integration through strategic investments.

Citing the success of mobile money interoperability, which has transformed financial inclusion across sub-Saharan Africa, through the power of cross-collaboration, Mr Amoateng called for tech integration across sectors like agriculture, healthcare, education, and finance.

With more than 60% of Africa’s population under the age of 25, he stressed the need to create an environment that empowers young Africans to solve real-world challenges using digital tools like artificial intelligence.

He also shared an example of Telecel Ghana’s efforts through its Connected Learning programme, which has already exposed over 20,000 children to digital technologies like AI and robotics.

“We are equipping the next generation with the skills to not only understand AI but to build AI solutions from scratch. This ensures we have the right talent to drive Africa’s digital future,” Mr Amoateng said.

Source: telecelglobal.com

Ericsson appoints Charlotte Levert as Chief People Officer

Charlotte Levert
  • Effective as of February 10, 2025
  • Becomes member of Ericsson’s Executive Team, reporting to the CEO

Ericsson has announced the appointment of Charlotte Levert as its new Chief People Officer, Senior Vice President, and Head of Group Function People. Charlotte Levert who is currently Vice President and Head of People Business Area Cloud and Software Services will replace MajBritt Arfert, whose departure Ericsson announced in October 2024. Charlotte Levert will take up her new position on February 10 and will be based in Sweden.

Charlotte Levert has held executive positions within Ericsson across several business areas. She has most recently held the position of Head of People Business Area Managed Services. Before joining Ericsson, Charlotte Levert was Head of HR Sweden & Global HR business partner at Tieto and has held various senior management positions within human resources. She holds a Bachelor in Business Management & Human Resources.

Börje Ekholm, President and CEO of Ericsson, says: “Charlotte will be an integral part as we are entering the next chapter of Ericsson’s strategy and in the continued evolution of the People agenda. She brings a strong track record from different organizations including different parts of Ericsson and I’m very much looking forward to having Charlotte join the Executive Team.”

Commenting on the appointment, Charlotte Levert says: “I am truly honored to take on this role and grateful for the trust. Working at Ericsson means we all get the chance to be part of shaping the future. I am looking forward to co-creating a future-proof organization and where Ericsson remains a great place to work.”  

In October 2024 Ericsson announced that MajBritt Arfert would step down after having been with Ericsson for over 38 years and a member of the Company’s Executive Team since the autumn of 2016. MajBritt Arfert will be available for Ericsson during the spring and leave Ericsson at the end of May 2025.

Source: Ericsson.com

Sam George announces team to address needs of stakeholders in Ghana’s digital landscape

Sam George

Communications, Digital Technology, and Innovation Minister Sam George has announced the formation of a new team that will work towards developing a comprehensive roadmap aimed at addressing the needs of all stakeholders in Ghana’s digital landscape.

A statement shared via social media said the team’s efforts will focus on identifying common ground that balances the interests of citizens, the telecommunications industry, and the government.

The team comprises representatives from key institutions, including the Ministry of Communications, Digital Technology & Innovation, the Ministry of Energy, Ministry of Finance, the National Communications Authority (NCA), the Public Utilities Regulatory Commission (PURC), the Ghana Chamber of Telecommunications, the National Union of Ghana Students (NUGS), and the Association of Content Creators, among others.

Expressing optimism on the outcome, the Minister said, “It is my hope that this team will come up with a workable plan that sees an increase in value on data offerings across the board.”

Source: MyNewsGh

Bank of South Sudan to Launch First National Instant Payment System

The Bank of South Sudan (BOSS) has announced a groundbreaking initiative to launch the country’s first National Instant Payment System (NIPS), in collaboration with the AfricaNenda Foundation. This transformative project marks a pivotal milestone in the modernization of South Sudan’s financial and payment infrastructure, advancing the bank’s commitment to providing enhanced financial services for all citizens. The initiative also aligns with broader efforts to integrates t other critical infrastructures, such as Automated Clearing House (ACH) and Real-Time Gross Settlement (RTGS) systems and instants fund transfer (IFT)

The National Instant Payment System is designed to enable real-time, secure, and cost-effective transactions, promoting interoperability between banks, mobile money providers, and other financial institutions. As the backbone of South Sudan’s digital payment ecosystem, NIPS will facilitate a wide range of financial transactions, including person-to-person (P2P), person-to-business (P2B), government-to-person (G2P), and person-to-government (P2G) payments, fostering greater inclusivity and efficiency in the financial sector.

The start of the NIPS journey marks a monumental step forward for financial and socio-economic inclusion in South Sudan. This partnership with AfricaNenda Foundation is pivotal in transforming the financial services landscape, fostering greater inclusivity, and creating a more resilient digital economy.

– Johnny Ohisa Damian Governor of the Bank, South Sudan

Key areas of focus for the partnership include:

Developing a detailed roadmap for NIPS implementation, with clear milestones.
Building the capacity of BOSS and financial institutions to effectively oversee and manage the system.
Ensuring integration and interoperability by collaborating with banks, telcos, and other stakeholders.
Following the successful 2023 proof-of-concept phase, which demonstrated high demand and feasibility, BOSS and AfricaNenda are confident that NIPS will reshape South Sudan’s financial ecosystem. Beyond increasing financial accessibility, the system will empower businesses, streamline government operations, and enable citizens to thrive in a modern digital economy.

This initiative uunderscores BOSS’s commitment to building a sustainable, innovative, and inclusive financial future for all South Sudanese citizens.

We are proud to partner with the Bank of South Sudan on this landmark initiative. Instant payment systems are transformative tools that redefine access to financial services and promote inclusivity. With the launch of this system, South Sudan is laying the foundation for a more connected and resilient economy that benefits every citizen.

– Robert Ochola, CEO, AfricaNenda Foundation

Source: extensia.tech