MTN Group has confirmed a cybersecurity breach involving unauthorized access to customer data in certain countries where it operates. The telecommunications company, however, has not yet disclosed which countries have been affected.
In a statement released on April 24, 2025, MTN said the incident involved an intrusion by an unknown third party, who claimed to have accessed parts of its systems. The company emphasized that there is currently no evidence suggesting that customers’ accounts or mobile money (MoMo) wallets have been directly compromised.
“An unknown third party has claimed to have accessed data linked to parts of our systems,” MTN said, adding, “At this stage, we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.”
MTN assured customers that its critical infrastructure—including its core network, billing systems, and financial platforms—remains secure and fully operational.
Following the breach, MTN activated its cybersecurity protocols, informed law enforcement agencies including the South African Police Service (SAPS) and the Directorate for Priority Crime Investigation (Hawks), and began cooperating with investigations in affected countries.
The company is notifying impacted customers in line with local legal and regulatory requirements and has also issued general security advice. Customers have been urged to stay vigilant, use strong and unique passwords, enable multifactor authentication, and avoid sharing sensitive information like PINs, passwords, and OTPs via phone, SMS, or email.
MTN reiterated its commitment to transparency and customer protection, stating that safeguarding customer data remains its top priority. “We will continue to contain and manage this matter carefully,” the company said. “MTN remains committed to protecting the integrity of our systems and the trust placed in us by our customers and stakeholders.”
Source: My Joy Online
