Telecom services provider e& Egypt and Ericsson have extended their managed services and customer support agreement for another five years to enhance customer-centricity, efficiency, and Artificial Intelligence (AI) integration.
Ericsson will continue to manage e& Egypt’s network operations and customer support, assisting the company in improving service quality, improving user experiences, and increasing scalability for future network growth by leveraging Ericsson’s network operations and optimisation, as well as AI and digital capabilities.
Amr Fathy, chief technology and information officer at e& Egypt, said: “This partnership highlights a shared vision to leverage AI-driven network technologies for next-generation advancements in telecommunications. We seek to build on Ericsson’s experience to integrate AI in the network operations, enhance service quality and user experience for our subscribers while paving the way for future growth.”
Meanwhile, Ekow Nelson, vice president and head of global customer unit for e& at Ericsson Middle East and Africa, said “Our extended partnership aligns with e& Egypt’s efforts to provide an elevated user experience for its customers as it transforms into a technology company powering the connected digital future.”
Source: extensia.tech
